Careers

The Customer Success Manager will deliver outstanding service with the aim of increasing customer retention within the business, whilst providing the highest quality support to the sales team.

What you’ll be focused on

• Building long-lasting & profitable relationships with customers and stakeholders (internal and external)
• Ensuring the retention of existing key accounts
• Responsible for providing aftersales support to customers including conducting review meetings and surveys
• Providing client insight and data for the Sales team ahead of client meetings/reviews
• Supporting potential new business opportunities and upselling services
• Developing and managing online company reviews
• Assisting in completion of monthly sales forecasting and KPI reporting
• Supporting lead generation through client service calls to create opportunities for the sales team
• Working with the marketing team on creating content for social media and email campaigns
• Working in collaboration with the delivery team to resolve customer queries

What you’ll need to be successful

• Minimum 2 years’ experience within a Customer Success role demonstrating a record of high achievement
• Proven experience of gaining commercial opportunities through a consultative approach
• Customer-centric attitude
• Self-motivated with high energy and integrity
• Professional service mentality
• Engaging communicator with a good sense of humour
• Ability to overcome adversity and demonstrate resilience
• Able to take ownership and be accountable for outcomes
• Desire to grow and develop self, others, and the business

Who are iSTORM®?

We believe that strong privacy and information security practices are beneficial to every organisation. Our management team has more than two decades experience, covering information security, cyber security, ISO 27001, information governance, data protection, and penetration testing.

We work with organisations from across the world in sectors as diverse as charities/not for profits, pharmaceuticals, healthcare, automotive, space exploration, and financial services. We understand the issues that 21st century businesses face, and our hand-picked team of experts are here to provide pragmatic support to cover all governance, risk management, and compliance needs.

What we offer

We provide a mature and flexible ‘work your way’ culture, generous holiday allowance, enhanced family-friendly leave (regardless of gender), and a cycle to work scheme. To set you up for later in life, we provide a pension scheme with employer contributions. We provide our staff with a wide range of development resources and support, including access to relevant training to support you as you develop your career with us.

Our company values

Our values are the core of our business and fundamental to the way we work. In your role, you will.

• Bring passion – Our people love what they do, and they look forward to doing it!
• Strive for success – Work in partnership with customers to achieve their goals
• Demonstrate integrity – Practice open and honest two-way communication
• Be agile – stay one step ahead

The application process

• An initial discovery call with the team manager
• First stage interview via Microsoft Teams
• Harrison profile questionnaire
• Final stage interview (likely face to face) with the key business stakeholders

Salary £30,000 – £35,000 per annum

To apply

Please send your CV along with a covering letter outlining your suitability for the role to:-

suzy.oliver@istormsolutions.co.uk